- Is there a registration cost?
It’s free of charge.
- Where can I change my member information?
You can modify it from My Account.
- I have forgotten my password, can I get it reissued?
You can access the reissue process from the Reset Password Form.
- I have forgotten my e-mail address and password, can I get them reissued?
We are sorry for the inconvenience but you would have to register again with a new e-mail address.
- Are the Videos restricted to 360°?
Since our service concept is to share experiences, we restrict our movies to 360°.
- What Video Formats are supported
We are using Vimeo’s server, MP4, MOV, WMV, AVI, FLV etc. For additional details Please visit Vimeo’s Help Center.
- What is the Video size Capacity?
We have limited it to 3GB per Video
- What content is prohibited?
- Can I upload a Video that is over 3 minute?
We have restricted Videos to 3 minute or less, any Video exceeding 3 minute will be automatically cut at 3 minute.
- I’m having problems with my Uploads, Why?
We ask that you first look at the Video kind, size, format, and length. In the event that the Issue cannot be resolved, we apologize for any inconvenience but please reach us at the Contact Form.
- Do you know the reason why the video I uploaded was deleted?
Purchase and Payment
- How much is 1 support point?
- Is there an expiration for support points?
- May I able to turn purchased points into money?
- What are the payment methods?
We accept Credit cards.
- How much are Contents?
- How much is the royalty?
- How do I collect my royalties?
- Are there any cautions when cancelling my membership?
- My membership seems to have been terminated, what’s the reason behind it?